Verizon Intervenes To Prevent Galaxy Note 7 Users From Making Calls
Jan 18, 2017 01:49 PM EST
The Galaxy Note 7 made lots of headlines and turned many heads after it proved to be fire-prone. The gadget has even made it on the list of banned items on flights. However, despite all these risks, there are still many users who are in current use of the gadget.
Verizon earlier released an update to disable charging of the smartphone in order to urge current users to stop using the hazardous gadget. Despite that, there are still "thousands" who are still in use of the Note 7 on the Verizon network according to Fortune.
The carrier has been forced to resort to extreme measures in order to have users lay off their latest gadget. One of the many techniques opted for by the company is call rerouting. Any calls, other than emergency calls, made by Note 7 users will be redirected to the Verizon customer service.
If that still fails to turn things around, the carrier will be forced to charge Note 7 users for the price of the phone. Seeing how users who returned their phones were actually paid back in full, this could cut especially deep. It seems like extreme measures will be the only way to stop the continual usage of the Note 7.
Whether Verizon can really charge customers under the US recall rules is uncertain, but the carrier is adamant on trying. Users of the gadget are aware of the developments surrounding their phones and many have reported having received messages informing them that their device would stop working in late January.
Although the dates vary, users are aware that they will be charged if they do not return their phone within the next 5 days. Many customers successfully evaded the no-charging update but it doesn't look like many or any will be able to get out of this one.
The provider is asking users to bring in their devices in their original boxes. But, as that does not seem like a viable option to many, a lot of users are left with no choice but to pay for their gadgets even if they do turn them in.
Verizon is trying very hard to ensure the safety of all its consumers and said "In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase. The recalled Note 7s pose a safety risk to our customers and those around them."