TalkTalk Victims Still Denied Compensation After Security Breach
Jan 19, 2016 07:26 AM EST
Over a hundred thousand subscribers of the mobile giant, TalkTalk, have been denied proper compensation after their security has been compromised following a major data hack.
Many TalkTalk subscribers are left with their security in jeopardy and without compensation, as TalkTalk still denies to settle with monetary payment. The telecom giant had apologized to over one hundred thousand clients who were hacked and left with their money stolen from a data hack last year.
TalkTalk has offered their affected customers that they can leave their contracts without penalties. Additionally, the telecom giant stated that all those who have been affected by the hack were offered free upgrades.
Still, many customers are left in vain as they want compensation for the money they lost. Customers have been affected by two security mishaps in 2015. Scammers, who pretended to work for TalkTalk, asked customers to download software on their laptops and mobiles. The software ended up gathering private information, such as PIN numbers and passwords for bank accounts.
According to Yahoo Finance, the second security breach occurred in October. TalkTalk's systems had a major hack that compromised the details of over 4 million customers. The details were believed to be stolen. Instead of processing a uniformed way to deal with the problems, TalkTalk intended to treat each issue in a different way.
In a public statement TalkTalk said that those who lost money over the hacks can leave their contracts without penalties. This would only apply to those affected by the second hack, further causing confusion and anger among its clients.
A spokesperson for TalkTalk has released a statement asking its clients to be "especially vigilant" when their personal or private details are being asked.
"These scams are unfortunately very much on the rise and we would advise all members of the public to be especially vigilant if contacted by anyone asking you to provide personal details or access your computer," said the spokesperson, as reported by the Telegraph.