iPhone 5: Apple CEO Tim Cook Apologizes for iPhone and iPad Map App (Read Cook's Letter)
Oct 01, 2012 12:46 PM EDT
Shortly after the highly anticipated release of the iPhone 5 in September, customers who recently purchased Apple's latest smartphone began taking to the Internet to voice a plethora of complaints against Apple's new iOS6 Map Application, which was put in place of Google Maps. Finally Apple CEO Tim Cook released a statement on the Apple website over the weekend apologizing to customers for the app.
"At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better," as posted on the website.
Like Us on Facebook
Cook, however, denied that the Apple had replaced the map application as a business strategy to rival Google Maps. However, regardless of whatever Apple claims the intent of replacing Google Maps with iOS 6 maps is quite evident.
In the letter of apology, Cook suggests "While we're improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app."
The Apple maps have been hugely unpopular even among the most ardent Apple fans. The application has consistently, according to various consumer reports, shown wrong street addresses, inaccurate locations and in some cases failed to even detect a location. Newjerseynewsroom.com reports that the map-app was so flawed that even "the Washington Monument was located on the wrong side of the street."
In the meantime, although a growing number of customers appear dissatisfied with the application; this isn't affecting Apple's iPhone 5 sales. According to Black Friday Magazine, iPhone 5 sold over five million units over within three days and the new iOS6 program had over 100 million downloads.
Cook told the magazine, "Demand for iPhone 5 has been incredible and we are working hard to get an iPhone 5 into the hands of every customer who wants one as quickly as possible... While we have sold out of our initial supply, stores continue to receive iPhone 5 shipments regularly and customers can continue to order online and receive an estimated delivery date. We appreciate everyone's patience and are working hard to build enough iPhone 5s for everyone."